The products are delivered to the delivery address indicated during the ordering process, within the deadline indicated on the order validation page by the post office.
In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time that has been indicated.
In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the terms and conditions defined in article L 138-2 of the Consumer Code.
In case of delivery by a carrier, the company pöm can not be held responsible for late delivery due exclusively to the unavailability of the customer after several proposals for appointments.
RETURN & EXCHANGES
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a 14-day cooling-off period from receipt of your products to exercise your right of withdrawal without having to justify any reason or to pay penalty.
Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
Return costs are your responsibility.
In case of exercise of the right of withdrawal, the company pöm will refund the sums paid, within 14 days of the notification of your request and via the same means of payment as used in the order.
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned, exchanged or refunded.
All claims, requests for exchange or refund must be made by mail / telephone / postage within 30 days of delivery.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions ...).
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.